Customer Experience Specialist - Field Service Coordination

Eddy; Homer Glen (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Eddy, headquartered in Burr Ridge, IL, seeks a Customer Service Representative to support field service technicians and deliver quality client service from our Illinois headquarters. You will coordinate service calls, maintain client communications, and manage data in our service system while handling invoicing and light shipping tasks.

Ideal candidates bring 2–3 years of customer service or billing experience, strong communication, and organizational skills to thrive in a team environment with

Qualifications

• Excellent communication skills, both written and verbal.
• Strong time management and organizational abilities.
• Ability to work independently and in a team.
• Experience in customer service, billing or related field.

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians and route calls as needed.
• Maintain ongoing communications with clients in a timely manner.
• Maintain data integrity in the E-Automate service system within required timeframes.
• Follow up with customers on service calls with prompt guidance.
• Communicate across all open/pending service calls to customers.
• Process defective parts repair claims when necessary.
• Handle supplies replenishment orders for print management contracts.
• Verify and maintain customer contact/database information.
• Invoicing of Print Management and Service Agreements.
• Light shipping of parts and supplies via UPS.

Skills

Communication

Time management

Organizational skills

Independent work

Team player

Customer service experience

Education

High school diploma or equivalent

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy, headquartered in Burr Ridge, IL, seeks a Customer Service Representative to support field service technicians and deliver quality client service from our Illinois headquarters. You will coordinate service calls, maintain client communications, and manage data in our service system while handling invoicing and light shipping tasks.

Ideal candidates bring 2–3 years of customer service or billing experience, strong communication, and organizational skills to thrive in a team environment with