Customer Service & Field Support Coordinator

Eddy; Darien (IL); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support field service operations and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule calls, maintain client communications, and ensure data integrity in our service system while processing claims and assisting with parts and supplies.

The role requires strong communication, organizational skills, and the ability to work independently or in a team.

Competenze

• Excellent verbal and written communication skills.
• Ability to work independently and in a team.
• Strong organizational and time management abilities.
• Experience in customer service or billing.
• Familiarity with service coordination and data entry.

Mansioni

• Schedule and coordinate service calls with Field Service Technicians.
• Maintain ongoing communication with clients.
• Maintain data in E-Automate within required timeframes.
• Follow up with customers after service calls.
• Communicate open/pending service calls to customers.

Conoscenze

Communication skills

Time management

Organizational skills

Team collaboration

Customer focus

Strumenti

E-Automate

ACT

Microsoft Office

Descrizione del lavoro

Eddy is seeking a Customer Service Representative to support field service operations and provide quality service to clients from our Burr Ridge, IL headquarters. You will schedule calls, maintain client communications, and ensure data integrity in our service system while processing claims and assisting with parts and supplies.

The role requires strong communication, organizational skills, and the ability to work independently or in a team.