Client Services Coordinator - Field Support & Billing

Eddy; Palos Park (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Eddy in Burr Ridge, IL, seeks a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients at our headquarters. You will schedule service calls, communicate with clients, and ensure data accuracy in our service system.

Responsibilities include invoicing, parts/shipping coordination, claims processing, and keeping customer records up to date. Strong communication and organizational skills are essential.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills and time/task management.
• Ability to work independently within a team-oriented environment.

Responsibilities

• Schedule and coordinate service calls to Field Service Technicians and route calls to appropriate personnel.
• Maintain ongoing communications with clients in a timely manner.
• Maintain data integrity in the service system by completing work within the proper time-frame.
• Follow up with customers on service calls and provide prompt guidance.
• Process defective parts repair claims when necessary.
• Handle light shipping of parts and supplies via UPS.
• Invoicing of Print Management and Service Agreements.
• Verify and maintain customer contact and database information.

Skills

Communication

Time management

Independent worker

Team collaboration

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy in Burr Ridge, IL, seeks a Customer Service Representative to support day-to-day activities of field service technicians and deliver quality service to clients at our headquarters. You will schedule service calls, communicate with clients, and ensure data accuracy in our service system.

Responsibilities include invoicing, parts/shipping coordination, claims processing, and keeping customer records up to date. Strong communication and organizational skills are essential.