Field Service & Client Support Specialist

Eddy; Downers Grove (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Eddy, headquartered in Burr Ridge, IL, is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients. Responsibilities include scheduling calls, maintaining client communications, and ensuring data integrity in our service system.

Ideal candidates have 2–3 years of related experience in customer service or billing, strong communication skills, and the ability to work both independently and within a team.

Qualifications

• 2–3 years of related experience and/or training in customer service, billing or equivalent

Responsibilities

• Schedule and coordinate service calls to field service technicians or route calls to appropriate personnel.
• Maintain communication with clients in a timely manner.
• Maintain data integrity in E-Automate by completing work within required time frames.
• Follow-up with customers on service calls and provide prompt guidance.
• Process defective parts repair claims as needed.
• Handle light shipping of parts and supplies via UPS system.
• Invoicing of Print Management & Service Agreements.
• Verify and maintain customer contact and database information.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Independent work

Written communication

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy, headquartered in Burr Ridge, IL, is seeking a Customer Service Representative to support day-to-day activities of field service technicians and provide quality service to clients. Responsibilities include scheduling calls, maintaining client communications, and ensuring data integrity in our service system.

Ideal candidates have 2–3 years of related experience in customer service or billing, strong communication skills, and the ability to work both independently and within a team.