Client Services & Field Operations Coordinator

Eddy; Palos Hills (IL); On-site; USD 38,000 - 45,000; Full time

Job summary

Eddy is seeking a Customer Service Representative to join our team at our Burr Ridge, IL headquarters. You will schedule and coordinate service calls for Field Service Technicians, maintain client communications, and keep customer data up to date in our E-Automate system.

The role requires strong communication, organization, and the ability to work both independently and with a team. Experience in billing and service invoicing is preferred, along with proficiency in ACT and Microsoft Office.

Qualifications

• Two to 3 years of related experience and/or training in customer service or billing, or an equivalent combination of education and experience.

Responsibilities

• Schedule and coordinate service calls for Field Service Technicians.
• Maintain ongoing communications with current clients.
• Verify and maintain customer contact and database information.
• Invoicing of Print Management Agreements & Service Agreements.
• Process defective parts repair claims when necessary.
• Assist with light shipping of parts and supplies using the UPS system.
• Maintain data integrity in the E-Automate service system.
• Follow up with customers after service calls with prompt guidance.

Skills

Excellent communication

Time management

Organizational skills

Teamwork

Tools

E-Automate

ACT

Microsoft Office

Job description

Eddy is seeking a Customer Service Representative to join our team at our Burr Ridge, IL headquarters. You will schedule and coordinate service calls for Field Service Technicians, maintain client communications, and keep customer data up to date in our E-Automate system.

The role requires strong communication, organization, and the ability to work both independently and with a team. Experience in billing and service invoicing is preferred, along with proficiency in ACT and Microsoft Office.