Client Services & Field Support Coordinator

Eddy

Lockport (IL)

In loco

USD 25.000 - 30.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Eddy, headquartered in Burr Ridge, IL, is seeking a Customer Service Representative to support field service technicians and deliver quality service to clients. You will schedule and coordinate service calls, maintain client communications, keep data in E-Automate, and assist with invoicing, shipping, and claims.

Requires 2–3 years of customer service experience, strong communication, organization, and ability to work independently and in a team.

Competenze

2–3 years of related experience in customer service, billing, or equivalent combination of education and experience.
Excellent written and verbal communication skills.
Ability to work independently and in a team.
Strong organizational and time-management skills.

Mansioni

Schedule and coordinate service calls to Field Service Technicians.
Maintain ongoing communications with clients in a timely manner.
Maintain data integrity in the service system by completing work within timeframes.
Follow-up with customers on service calls and provide guidance after completion.
Process defective parts repair claims when necessary.
Handle light shipping of parts and supplies using the UPS system.
Invoicing of Print Management Agreements & Service Agreements.
Verify and maintain customer contact and database information.