Customer Service Engineer & System Administrator

Kentro; Clarksburg (WV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Education reimbursement

Flexible working environment

Job summary

An IT services provider is hiring a Customer Service Engineer to support computer systems and provide on-site and remote assistance to IT customers, including VA employees. The role requires technical support expertise and offers a competitive benefits package. Ideal candidates will have a bachelor’s degree in a related field or equivalent experience, along with strong troubleshooting skills. This position is full-time and located in Clarksburg, West Virginia.

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Ability to meet physical requirements outlined in job description.

Responsibilities

• Support installation, maintenance, and troubleshooting of computer systems.
• Deliver remote and desk-side technical support.
• Monitor open tickets in VA's ServiceNow customer incident ticketing system.

Skills

Technical Support

System Administration

Active Directory

Troubleshooting

Customer Service

Education

Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline

8 years of additional relevant experience

Tools

ServiceNow

Microsoft Office

Job description

An IT services provider is hiring a Customer Service Engineer to support computer systems and provide on-site and remote assistance to IT customers, including VA employees. The role requires technical support expertise and offers a competitive benefits package. Ideal candidates will have a bachelor’s degree in a related field or equivalent experience, along with strong troubleshooting skills. This position is full-time and located in Clarksburg, West Virginia.