Government IT: Customer Service Engineer & System Admin

Kentro; Colorado Springs (CO); On-site; USD 39,082 - 44,083; Full time

Benefits offered by this job

Paid time off

Health care

401(k) with match

Education reimbursement

Professional development opportunities

Job summary

A technology services company is hiring a Customer Service Engineer in Colorado Springs to support IT operations for the VA. You'll handle user requests, provide technical support, and perform system admin tasks. The role requires a bachelor's degree in a relevant field or equivalent experience, along with 2+ years in IT support. Compensation ranges from $28.37 to $32/hour, and a competitive benefits package is offered.

Qualifications

• Bachelor’s degree in computer science, electronics engineering, or related technical discipline, or 8 years of relevant experience accepted in lieu of education.
• 2+ years of IT technical support, help desk, or system administration experience.
• Ability to meet the physical requirements described in the job description.

Responsibilities

• Support installation, maintenance, testing, and troubleshooting of computer systems.
• Deliver technical support and respond to IT tickets.
• Assist in setting up and maintaining user accounts.

Skills

IT technical support

System administration

Troubleshooting

User account maintenance

Active Directory

Education

Bachelor’s degree in computer science or related field

8 years of relevant experience

Tools

Microsoft Office

ServiceNow

Job description

A technology services company is hiring a Customer Service Engineer in Colorado Springs to support IT operations for the VA. You'll handle user requests, provide technical support, and perform system admin tasks. The role requires a bachelor's degree in a relevant field or equivalent experience, along with 2+ years in IT support. Compensation ranges from $28.37 to $32/hour, and a competitive benefits package is offered.