Customer Service Engineer – IT Support & End-Point Ops

Kentro; White City (OR); On-site; USD 39,082 - 44,083; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401k with employer match

Education reimbursement

Professional development opportunities

Job summary

A technology services provider is seeking a Customer Service Engineer to provide IT support and system administration. This role involves direct customer interaction and troubleshooting for a large VA client. Candidates should have a relevant degree or equivalent experience, and proficiency in IT support tasks is essential. The position offers a competitive compensation and benefits package, including professional development opportunities.

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
• Ability to lift 50 pounds and perform physical tasks as needed.
• Candidates must meet health requirements for on-site support.

Responsibilities

• Support installation, maintenance, and troubleshooting of systems.
• Assist with remote and desk-side technical support.
• Handle user account maintenance and respond to IT support tickets.

Skills

IT Technical Support

Help Desk experience

System Administration

Microsoft Office proficiency

Debugging protocols

Education

Bachelor's degree in computer science or related field

8 years of relevant experience

Tools

Windows Operating System

ServiceNow

Job description

A technology services provider is seeking a Customer Service Engineer to provide IT support and system administration. This role involves direct customer interaction and troubleshooting for a large VA client. Candidates should have a relevant degree or equivalent experience, and proficiency in IT support tasks is essential. The position offers a competitive compensation and benefits package, including professional development opportunities.