Onsite IT Repair & VIP Support Engineer

Worldwide TechServices; Moss Point (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology services provider in the United States seeks a Customer Service Engineer to perform troubleshooting and repair activities for technology products in an end-user environment. The ideal candidate will have a technical school certification and 2-4 years of relevant experience, strong customer service skills, and the ability to handle various IT equipment. Responsibilities include providing client support, installing new PC equipment, and meeting customer service metrics.

Qualifications

• Typically requires 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client identified VIPs.
• Respond to change management requests, including installing new PC equipment.

Skills

Excellence in communication and customer-facing skills

Strong oral, written and interpersonal skills

Ability to follow instructions with minimal guidance

Ability to lift and move equipment up to 50 lbs

Education

Technical school certification or equivalent

Job description

A leading technology services provider in the United States seeks a Customer Service Engineer to perform troubleshooting and repair activities for technology products in an end-user environment. The ideal candidate will have a technical school certification and 2-4 years of relevant experience, strong customer service skills, and the ability to handle various IT equipment. Responsibilities include providing client support, installing new PC equipment, and meeting customer service metrics.