Onsite IT Service Engineer & System Administrator

Kentro; Bedford (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Education reimbursement

Flexible work opportunities

Team-building activities

Job summary

A leading IT support company is seeking a Customer Service Engineer to provide technical support for the VA's IT systems. This role includes troubleshooting, installation, and maintaining systems while working closely with government clients. Candidates should have a relevant degree and at least 2 years of IT support experience. The position is based in Bedford, MA and requires physical capability to handle technical tasks.

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
• Must meet physical requirements outlined in the job description.
• Ability to lift up to 50 pounds and handle electronic components.

Responsibilities

• Support Government with installation, maintenance, and troubleshooting of systems.
• Deliver remote and desk-side technical support.
• Monitor open tickets in VA's ServiceNow incident system.

Skills

IT Technical Support

Help Desk

System Administration

Active Directory

Debugging protocols

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office

ServiceNow

Job description

A leading IT support company is seeking a Customer Service Engineer to provide technical support for the VA's IT systems. This role includes troubleshooting, installation, and maintaining systems while working closely with government clients. Candidates should have a relevant degree and at least 2 years of IT support experience. The position is based in Bedford, MA and requires physical capability to handle technical tasks.