Remote IT Support Engineer for VA Endpoints & Monitoring

Kentro; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401(k) with employer match

Education reimbursement

Discount perks and rewards

Job summary

A technology solutions company seeks an experienced Customer Service Engineer to provide support for IT services across the United States. Responsibilities include installation, maintenance, and troubleshooting of computer systems, as well as technical support for a large user base. Ideal candidates should possess a Bachelor's degree or equivalent experience, along with strong communication and IT skills. This full-time role offers competitive benefits and the chance to make a positive impact in the community.

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk, or System Administration.
• Experience conducting routine system administration tasks and logging data.
• Must meet all stated physical requirements.

Responsibilities

• Support installation, maintenance, testing, and troubleshooting of computer systems.
• Assist in remote and desk-side technical support.
• Monitor open tickets in VA's ServiceNow customer incident system.

Skills

Active listening

Clear verbal and written communication

Empathy

Relationship building

Proactive attitude

Ownership

Education

Bachelor's degree in computer science or related field

Tools

Microsoft Office

Job description

A technology solutions company seeks an experienced Customer Service Engineer to provide support for IT services across the United States. Responsibilities include installation, maintenance, and troubleshooting of computer systems, as well as technical support for a large user base. Ideal candidates should possess a Bachelor's degree or equivalent experience, along with strong communication and IT skills. This full-time role offers competitive benefits and the chance to make a positive impact in the community.