Onsite IT Systems Engineer for VA Support & Remote Ops

IT Concepts, Inc; Gainesville (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401k plan with employer match

Education reimbursement

Job summary

A leading IT services provider is hiring a Customer Service Engineer to support VA End Point operations in Gainesville, FL. This role involves troubleshooting technical issues, providing support to over 340,000 VA employees, and ensuring optimal system operation. The ideal candidate has a bachelor’s degree in computer science or relevant experience, along with technical support and system administration skills. This full-time position offers a one-year duration with the possibility of extension and includes comprehensive benefits.

Qualifications

• 2+ years of experience in IT Technical Support or System Administration.
• Must meet physical requirements of the job as stated.

Responsibilities

• Support installation, maintenance, testing, and troubleshooting of systems.
• Provide remote and desk-side technical support.
• Assist in maintaining user accounts and responding to customer requests.

Skills

IT Technical Support

System Administration

Customer Interaction

Troubleshooting

Active Directory

Technical Support

Education

Bachelor's degree in computer science or related field

8 years relevant experience as substitute for education

Tools

ServiceNow

Microsoft Office

Job description

A leading IT services provider is hiring a Customer Service Engineer to support VA End Point operations in Gainesville, FL. This role involves troubleshooting technical issues, providing support to over 340,000 VA employees, and ensuring optimal system operation. The ideal candidate has a bachelor’s degree in computer science or relevant experience, along with technical support and system administration skills. This full-time position offers a one-year duration with the possibility of extension and includes comprehensive benefits.