Customer Service Agent: Italian (11:00 - 20:00) (Fully Remote)

Fever; United States; Teletrabalho; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

40% discount on Fever events

Health, dental, life insurance

Gympass

Meal and transport allowances

Resumo da oferta

Fever is a global live-entertainment discovery platform. This remote role involves assisting users via phone, email, and social media, addressing incidents, and ensuring quick resolutions.

The team is international, and the company offers a dynamic, home-office-friendly environment with a focus on humility, learning, and adaptability. The position requires strong Italian language skills and fluency in Spanish or English, with proven customer service experience and excellent multitasking

Qualificações

• Previous experience in User Support or Customer Service is highly valuable.
• Fluent in Italian (oral & written) and in Spanish or English.
• Able to plan, organize, prioritize and execute multiple tasks.
• 100% remote/home-office position.

Responsabilidades

• Customer service by phone, email, or social media for solving incidents.
• Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

Conhecimentos

Italian fluency

Multitasking

Customer service

Spanish or English

Descrição da oferta de emprego

• We love our customers and always aim to provide the best service.
• If you like working at home, this job is for you!

What you will be expected to do:

• Customer service by phone, email, or social media for solving any incidents generated daily.
• Manage and efficiently handle incoming calls and chats to ensure high-quality communication with clients.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

About you:

• Previous experience in User Support or Customer Service is highly valuable.
• High Italian level (oral & written) and fluent in Spanish or English.
• Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
• Home office (100% remote position).
• Great work environment with a young, international team.
• 40% discount on all Fever events and experiences, plus health, dental, life insurance, Gympass, meal and transport allowances.

Fever

Fever is a global live-entertainment discovery platform that connects users with events and experiences. The company has a young, international team of diverse and hardworking professionals, with a culture that values humility, learning, and adaptability.