Customer Service Agent: Italian (11:00 - 20:00)

DICE; United States; À distance; USD 6 700 - 11 000; Plein temps

Avantages offerts par ce poste

Health, Dental and Life Insurance

Gympass Membership

40% discount on Fever events

Résumé du poste

DICE is seeking a Customer Service Agent for Italian and a 11:00–20:00 shift in a fully remote position based in Brazil. You will join a diverse, international team and handle incidents via phone, email, and social media, delivering reliable support with a focus on customer satisfaction.

Required are strong Italian language skills and experience in customer service, plus the ability to manage multiple tasks and communicate clearly.

Qualifications

• Previous experience in User Support or Customer Service positions is valuable.
• Experience using Zendesk is preferred.
• High Italian level (oral & written) and fluency in Spanish or English.
• Excellent communication and interpersonal skills.
• Strong time-management and ability to multitask effectively.
• Flexible and solution-oriented professional.

Responsabilités

• Provide customer service by phone, email, or social media to resolve incidents.
• Manage incoming calls and chats to ensure high-quality communication with clients.
• Provide accurate information using the appropriate methods/tools.
• Handle customer complaints and offer solutions within time limits; follow up for resolution.
• Keep records of customer interactions and update accounts as needed.
• Follow established procedures, guidelines, and policies.
• Be proactive in engaging customers and adapt to changing priorities.

Connaissances

Italian language

Customer service

Communication skills

Time management

Interpersonal skills

Adaptability

Outils

Zendesk

Description du poste

Customer Service Agent: Italian (11:00 - 20:00)

We love our customers and always aim to provide the best service. If you like working at home, this job is for you!

INFO: The Schedule for the afternoon-shift position is 11:00 am to 20:00 pm (5 days/week) with 1 hour of break.

You will be expected to:

Customer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis.

Managing and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Work schedule: 11:00 am - 20:00 pm with 1 hour of break

About you:

Previous experience in User Support or Customer Service positions are highly valuable.

Previous experience using Zendesk is preferred.

High Italian level (oral & written) and fluent in Spanish or English

Skilled at planning, organizing, prioritizing and executing simultaneous tasks.

Have good communication and interpersonal skills.

Are a solution-oriented and reliable professional.

Are incredibly detail-orientated with excellent time-management skills.

Are flexible. Everything can change very quickly and you know how to adapt

Have excellent interpersonal and communication skills.

Be decisive and organized.

Love being part of a dynamic team in a growing company.

Candidates must reside in Brazil

You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.

This role is located in Brazil.

Home office (100% remote position

Great work environment with a young, international team of talented people to work with!

• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership

Sounds like your next step?

Meet the team

DICE

DICE operates in the events and experiences industry, offering curated events and experiences through their Fever platform. The company focuses on connecting customers with entertainment and lifestyle experiences, serving a diverse customer base across multiple regions. They maintain a young, international team and emphasize a dynamic, growing work environment with a commitment to customer satisfaction and service excellence.