Remote Italian-Speaking Support Specialist (Afternoon)

Fever; United States; Remote; USD 27,412 - 36,550; Full time

Benefits offered by this job

Home office

Young international team

Advance salary option via Payflow

40% discount on Fever events andExperi

Health insurance

Gympass membership

Job summary

Fever is seeking a Customer Support Specialist to deliver excellent service via phone, e‑mail, and social media. This remote afternoon shift (16:00–00:00) includes a 30‑minute break and works five days a week within Spain.

The role requires prior user support experience, Zendesk familiarity, and strong multilingual communication abilities in Italian plus Spanish or English. You’ll join a dynamic, international team with a focus on customer satisfaction and process adherence.

Qualifications

• Previous experience in User Support or Customer Service roles.
• Experience using Zendesk preferred.
• High level of Italian (oral & written) and fluency in Spanish or English.
• Strong planning, organizing, prioritizing, and multi‑tasking abilities.
• Excellent communication and interpersonal skills.
• Solution‑oriented, reliable, and detail‑oriented with strong time‑management skills.
• Adaptability to rapid changes and decisive in task execution.
• Passion for being part of a dynamic team in a growing company.
• Candidate must reside in Spain.

Responsibilities

• Handle customer inquiries and incidents via phone, e‑mail, or chat, ensuring efficient resolution.
• Maintain accurate records of customer interactions and manage customer accounts.
• Apply company communication procedures, guidelines, and policies in all interactions.
• Provide appropriate solutions and alternatives for complaints, following up to ensure resolution.
• Engage customers with additional support and query follow-ups when needed.
• Perform parallel operational tasks as required for the Operations department.
• Work within the established shift schedule (16:00‑00:00, 5 days/week) including the 30‑minute break.

Skills

Italian language

Spanish or English fluency

Multitasking

Communication skills

Time management

Tools

Zendesk

Job description

Fever is seeking a Customer Support Specialist to deliver excellent service via phone, e‑mail, and social media. This remote afternoon shift (16:00–00:00) includes a 30‑minute break and works five days a week within Spain.

The role requires prior user support experience, Zendesk familiarity, and strong multilingual communication abilities in Italian plus Spanish or English. You’ll join a dynamic, international team with a focus on customer satisfaction and process adherence.