Remote Italian-Speaking Customer Service Agent

DICE; United States; Remote; USD 6,700 - 11,000; Full time

Benefits offered by this job

Health, Dental and Life Insurance

Gympass Membership

40% discount on Fever events

Job summary

DICE is seeking a Customer Service Agent for Italian and a 11:00–20:00 shift in a fully remote position based in Brazil. You will join a diverse, international team and handle incidents via phone, email, and social media, delivering reliable support with a focus on customer satisfaction.

Required are strong Italian language skills and experience in customer service, plus the ability to manage multiple tasks and communicate clearly.

Qualifications

• Previous experience in User Support or Customer Service positions is valuable.
• Experience using Zendesk is preferred.
• High Italian level (oral & written) and fluency in Spanish or English.
• Excellent communication and interpersonal skills.
• Strong time-management and ability to multitask effectively.
• Flexible and solution-oriented professional.

Responsibilities

• Provide customer service by phone, email, or social media to resolve incidents.
• Manage incoming calls and chats to ensure high-quality communication with clients.
• Provide accurate information using the appropriate methods/tools.
• Handle customer complaints and offer solutions within time limits; follow up for resolution.
• Keep records of customer interactions and update accounts as needed.
• Follow established procedures, guidelines, and policies.
• Be proactive in engaging customers and adapt to changing priorities.

Skills

Italian language

Customer service

Communication skills

Time management

Interpersonal skills

Adaptability

Tools

Zendesk

Job description

DICE is seeking a Customer Service Agent for Italian and a 11:00–20:00 shift in a fully remote position based in Brazil. You will join a diverse, international team and handle incidents via phone, email, and social media, delivering reliable support with a focus on customer satisfaction.

Required are strong Italian language skills and experience in customer service, plus the ability to manage multiple tasks and communicate clearly.