Customer Success Agent

Marbill Technologies; United States; A distancia; USD 21.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Freelance contract

Flexible hours (FT, PT, or 32h)

Fun and supportive work environment

Informal tone and flat organization

Descripción de la vacante

MarbillCare is seeking a remote Customer Support agent to assist users with queries, provide first-time resolution, and document interactions in our CRM. You’ll troubleshoot online, engage customers by phone, email, and Live Chat, and help maintain high service quality in a fast-paced environment.

Ideal candidates are fluent in English with a customer-service mindset. Prior experience in support and familiarity with CRM/ticketing tools are a plus.

Formación

• Fluent in English.
• Additional languages are an advantage.
• High school diploma or equivalent.
• Experience in customer support or similar role.
• Problem-solving skills under pressure.
• Familiarity with CRM software and ticketing systems.

Responsabilidades

• Online troubleshooting technical issues relating to customers, payments and products, guiding them through solutions, and escalating problems as needed.
• Provide support to customers, demonstrating empathy, patience and an understanding of their needs.
• Respond to customer inquiries by phone, e-mail and Live Chat and provide accurate information regarding our services.
• Document customer interactions, issues, and resolutions in our CRM system.
• Maintain a positive and professional attitude while handling challenging situations.
• Strive to achieve and exceed individual and team performance metrics, ensuring high levels of quality.

Conocimientos

English fluency

Spanish

Italian

German

Arabic

Russian

French

Portuguese

Polish

Educación

High school diploma

Herramientas

CRM software

Ticketing systems

Descripción del empleo

This is a remote position. Would you like to become a part of the MarbillCare family? MarbillCare is a dynamic and innovative company committed to delivering exceptional Customer Service to our clients. We take pride in our dedication to quality, innovation and customer satisfaction. Our Customer Support agents are the first point of contact for our valued users, assisting them with all kinds of queries, providing a first-time resolution, using internal tools and focusing on giving the best service.

• Online troubleshooting technical issues relating to customers, payments and products, guiding them through solutions, and escalating problems as needed.
• Provide support to customers, demonstrating empathy, patience and an understanding of their needs.
• Respond to customer inquiries by phone, e-mail and Live Chat and provide accurate information regarding our services.
• Document customer interactions, issues, and resolutions in our CRM system.
• Maintain a positive and professional attitude while handling challenging situations.
• Strive to achieve and exceed individual and team performance metrics, ensuring high levels of quality.

Requirements

• We are seeking customer-service minded agents that are fluent in English.
• Other languages such as Spanish, Italian, German, Arabic, Russian, French, Portuguese or Polish will be considered as an advantage.
• High school diploma or equivalent.
• Proven experience in customer support or similar role.
• Goal-driven with strong problem-solving skills, with the ability to think critically under pressure.
• Familiarity with CRM software and ticketing systems.
• Ability to work independently and collaboratively within a team.

Benefits

• This position is 100% remote
• Type of contract: freelance
• We offer different types of working hours, you can choose between full-time, part-time and 32 hours.
• Fun and supportive work environment
• An informal tone and flat organization
• High-paced environment, where you can quickly go from idea to action