Customer Service Agent

Getvms; Downers Grove (IL); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

401(k) Retirement Plan

Bonus + Commission Potential

Job summary

AtVMS (Velocity Merchant Services) seeks a bilingual English/Spanish Customer Service Agent to provide friendly, focused support for small and mid-sized businesses across the U.S. You will handle tech support, billing, and product information, communicating clearly by phone, email, or chat.

You will log tickets, track follow-ups, and have opportunities to upsell services with commission potential. Schedule is Monday–Friday, 8:00 AM to 4:30 PM with no weekends.

Qualifications

• Bilingual in English and Spanish (read, write, speak).
• Strong communication and problem-solving skills.
• Tech-savvy and detail-oriented.

Responsibilities

• Help merchants with tech support, billing, product info, and updates.
• Troubleshoot quickly and communicate clearly by phone, email, or chat.
• Provide top-notch service in both Spanish and English.
• Upsell and educate customers on new services (commissions).
• Log tickets, track follow-ups, and close the loop.

Skills

Bilingual: English/Spanish

Job description

AtVMS (Velocity Merchant Services), we provide smart, reliable payment processing and point-of-sale systems to small and mid-sized businesses across the U.S. We combine cutting-edge tech with good old-fashioned customer service — fast, honest, and personal.

What We’re Looking For:

We're hiring a bilingual (English/Spanish) Customer Service Agent who’s friendly, focused, and dependable. Someone who takes pride in helping others and isn’t afraid to hustle when it counts.

What You’ll Do:

• Help our merchants with tech support, billing, product info, and updates
• Troubleshoot quickly and communicate clearly — by phone, email, or chat
• Provide top‑notch service in both Spanish and English
• Upsell and educate customers on new services (you receive commissions)
• Keep things organized — log tickets, track follow-ups, and close the loop

The Details:

Schedule: Monday–Friday, 8:00 AM to 4:30 PM
No weekends. Ever.

We Offer:

• $18–$20/hour (based on experience)
• Paid Time Off + Paid Holidays
• Health Insurance
• 401(k) Retirement Plan
• Bonus + Commission Potential

What You Bring:

• Fluent in Spanish and English (read, write, and speak)
• Strong communication and problem‑solving skills
• Tech‑savvy and detail‑oriented
• Positive attitude, dependable work ethic
• Customer service experience a plus — but we train the right person