Bilingual Spanish Merchant Support Representative

PINPOINT INTELLIGENCE LLC; Clearwater (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

PINPOINT INTELLIGENCE LLC is looking for a proactive, bilingual Merchant Support Representative to join their Clearwater team. This role involves assisting merchants with account inquiries and supporting internal operations. The ideal candidate is highly organized, tech-savvy, and dedicated to delivering exceptional service.

The position requires 3+ years of phone-based customer service experience and proficiency in both Spanish and English. Join us today to help businesses thrive with innovative payment solutions!

Qualifications

• 3+ years of phone-based customer service experience.
• 1-2 years in the merchant processing industry preferred.
• Bilingual proficiency (Spanish/English) required.

Responsibilities

• Provide professional phone and email support to merchants.
• Troubleshoot terminal, gateway, and funding issues.
• Maintain merchant records and update CRM.

Skills

Customer service experience

Bilingual proficiency (Spanish/English)

Attention to detail

Organizational skills

Technical proficiency

Tools

Microsoft Office

Google Workspace

HubSpot

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Company Overview

Pinpoint Payments is a trusted, customer‑centric payments partner serving small to midsize businesses across the U.S. We combine strong banking relationships with cutting‑edge technology to deliver customized solutions that help our clients grow. Our dedication to transparency, reliability, and service has earned us a top‑tier BBB rating and a 4.8‑star Trustpilot rating.

Summary

We are seeking a proactive, bilingual Merchant Support Representative who is not only passionate about delivering exceptional customer service, but also capable of assisting with light administrative and internal operations tasks. This Clearwater‑based role supports our merchants with account, deposit, and terminal‑related inquiries, while also contributing to internal lead tracking, reporting, and team coordination. The ideal candidate is highly organized, tech‑savvy, and eager to support both our clients and internal teams in a fast‑paced, high‑performance environment.

Merchant Support Representative Qualifications

• 3+ years of phone‑based customer service experience (required)
• 1–2 years in the merchant processing industry (preferred)
• Bilingual proficiency (Spanish/English required)
• Strong attention to detail and organizational skills
• Ability to work independently and meet SLA deadlines
• Comfortable with technology and basic math
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Google Workspace
• Familiarity with POS terminals and virtual gateways
• Flexible availability, including after‑hours and weekends as needed

Responsibilities

Merchant Support

• Provide professional phone and email support to merchants
• Troubleshoot terminal, gateway, and funding issues
• Assist with batch, deposit, billing, and reconciliation inquiries
• Escalate complex account issues and ensure timely resolution
• Collaborate with internal teams and third‑party vendors

Admin & Sales Support

• Maintain merchant records and update CRM (HubSpot)
• Coordinate internal communications, light reporting, and tracking
• Assist with uploading and assigning lead lists to sales reps
• Help support internal team initiatives such as contests, events, and lead performance tracking

Requirements

• 3+ years of phone‑based customer service experience (required)
• 1–2 years in the merchant processing industry (preferred)
• Bilingual proficiency (Spanish/English required)
• Strong attention to detail and organizational skills
• Ability to work independently and meet SLA deadlines
• Comfortable with technology and basic math
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Google Workspace
• Familiarity with POS terminals and virtual gateways
• Flexible availability, including after‑hours and weekends as needed

If you are passionate about helping businesses succeed through innovative payment solutions, we invite you to apply today and become a part of our dedicated team at Pinpoint Payments!