Client Support Specialist

Corporate Office - Greenwich, CT; Greenwich (CT); On-site; USD 40,000 - 54,000; Full time

Job summary

Corporate Office - Greenwich, CT is seeking an entry-level Technical Support and Customer Service Specialist to assist merchants and partners with payment-related inquiries, troubleshooting, and account support. You will handle transactions, authorizations, and settlements, while collaborating with internal teams to escalate and resolve issues.

The role emphasizes clear communication across phone, email, and chat, with a focus on independent problem-solving and strong customer service in a

Qualifications

• 6+ months of relevant experience in payment support or tech support.
• Spanish speaking preferred.
• Proficient in Microsoft Word/Excel.

Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, elevate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills

Detail orientation

Multi-tasking

Interpersonal skills

Communication skills

Relationship building

Influencing skills

Problem solving

Education

High School degree

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Description

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Job Summary

In this role, you will provide exceptional technical support and customer service to our partners and merchant clients. You will serve as a key point of contact, assisting customers with troubleshooting, issue resolution, and providing clear, professional communication throughout each interaction.

The ideal candidate will have experience supporting payment processing environments and will be responsible for resolving issues related to payment authorizations, batching, clearing, settlement, payment terminals, and payment gateways. This position will also assist with broader customer service functions, collaborate with internal teams to triage and elevate issues, and ensure timely resolution of client needs.

This position reports directly to the Client Engagement Manager.

Requirements

Responsibilities & Duties

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, elevate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills/Competencies

• Extremely detail oriented
• Ability to multi-task
• Good interpersonal skills
• Strong communication skills
• Strong relationship building skills
• Influencing skills
• Build solutions/problem solver

Qualifications / Experience Required

• 6+ months of relevant experience
• Spanish speaking preferred
• Proficient in Microsoft Word/Excel

Education Requirements

• High School Degree
• College degree preferred