Call Center Agent- Remote, USA

Colonial Group; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + Hs

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Training programs

Career Advancement Opportunities

Job summary

Velocity Vehicle Group is seeking a Call Center Agent to assist customers, answer inquiries, determine requirements, process orders, and upsell parts and services. The role emphasizes delivering excellent customer service in a fast-paced environment.

The position requires English and Spanish proficiency, knowledge of parts and equipment, and prior call center experience. This is a full-time on-site role with competitive compensation and a comprehensive benefits package.

Qualifications

• Experience in call center or customer service environment.
• Excellent customer service skills.
• Knowledge of supplies, equipment and mechanical parts.

Responsibilities

• Answers customer calls
• Provides customers with products and service information
• Determines requirements by working with customers
• Handles customers inquiries
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Research required information using available resources
• Fulfills customer requests
• Completes transactions and process orders
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating procedures

Skills

Bilingual English/Spanish

Customer service

Call center experience

Proficient in computer applications

Education

High school diploma or equivalent

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

What You’ll Do:

The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls.

Job Duties:

• Answers customer calls
• Provides customers with products and service information
• Determines requirements by working with customers
• Handles customers inquiries
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Research required information using available resources
• Fulfills customer requests
• Completes transactions and process orders
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating proceduresCompletes call logs

Required Skills and Qualifications:

• High school diploma or the equivalent
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency in English and Spanish to effectively communicate with customers
• Experience in call center or customer service environment
• Clerical, word processing and/or office skills
• Excellent customer service skills

Compensation:

• $22-$33/hour
• Plus Sales Pay Plan
• Full-Time Position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.