Client Support Specialist

Payarc; Greenwich (CT); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Payarc is seeking an entry-level technical support specialist to assist partners and merchant clients with payment-related inquiries, troubleshooting, and issue resolution. You’ll be a key contact handling authorizations, batching, settlements, and gateway-related questions.

You will work with internal teams to triage and elevate issues, ensuring timely responses via phone, email, and chat. A High School Degree is required; college degree preferred.

Qualifications

• 6+ months of relevant experience.
• Spanish speaking preferred.
• Proficient in Microsoft Word/Excel.

Responsibilities

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, elevate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills

Payment processing

Customer support

Troubleshooting

Communication skills

Spanish speaking

Build solutions

Education

High School Degree

College degree preferred

Tools

Microsoft Word/Excel

Job description

Description

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven’t stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

Job Summary

In this role, you will provide exceptional technical support and customer service to our partners and merchant clients. You will serve as a key point of contact, assisting customers with troubleshooting, issue resolution, and providing clear, professional communication throughout each interaction.

The ideal candidate will have experience supporting payment processing environments and will be responsible for resolving issues related to payment authorizations, batching, clearing, settlement, payment terminals, and payment gateways. This position will also assist with broader customer service functions, collaborate with internal teams to triage and elevate issues, and ensure timely resolution of client needs.

This position reports directly to the Client Engagement Manager.

Requirements

Responsibilities & Duties

• Independently assist merchants and partners with payment-related inquiries, technical issues, and account support needs, including transaction processing, authorizations, batching, settlement, and deposits.
• Configure and support payment solutions, including payment terminals, online payment methods, and related integrations.
• Provide professional and knowledgeable customer service to clients through phone, email and chat interactions.
• Collaborate with internal teams to investigate, elevate, and resolve complex technical issues.
• Develop a strong understanding of company processes and departmental functions to effectively support client needs.
• Demonstrate initiative, strong problem-solving skills, and the ability to work independently while contributing to a team environment.
• Perform other duties as assigned.

Skills/Competencies

• Extremely detail oriented
• Ability to multi-task
• Good interpersonal skills
• Strong communication skills
• Strong relationship building skills
• Influencing skills
• Build solutions/problem solver

Qualifications / Experience Required

• 6+ months of relevant experience
• Spanish speaking preferred
• Proficient in Microsoft Word/Excel

Education Requirements

• High School Degree
• College degree preferred