Customer Service Administrator - Swedish Speaking

Confidential; United States; Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Giving Day

5% employer pension contribution

Medicash healthcare

Cycle to Work

Online employee benefits portal

Enhanced parental leave

Life assurance

LinkedIn Learning licence

Job summary

Confidential is seeking a Swedish-speaking Customer Support Representative for a fully remote role based in the UK. You will handle inquiries, onboard contractors, and guide customers through compliance while maintaining strong relationships and meeting KPIs.

Applicants must be UK-based with at least 2 years in customer support and 1 year in a contact centre, plus 1 year of remote work experience. Fluency in English and Swedish is required.

Qualifications

• Fluent in English and Swedish, reading, writing and speaking.
• Based in the UK.
• Minimum 2 years in customer support.
• At least 1 year in a contact centre.
• At least 1 year work-from-home experience.
• Proficient with Microsoft 365.
• Strong written and verbal communication.
• Able to multitask and prioritize customer inquiries.

Responsibilities

• Handle customer inquiries via phone, email and live chat.
• Assist contractors with registration, onboarding and activation.
• Guide customers through compliance and onboarding milestones.
• Manage a portfolio of contractor accounts and maintain satisfaction.
• Support subscription renewals and drive retention.
• Investigate issues and escalate complex cases.
• Maintain accurate records and update account information.
• Monitor onboarding progress and KPIs.
• Collaborate with colleagues to improve the customer experience.

Skills

Swedish

English

Customer support experience

Contact centre experience

Remote work experience

Tools

Microsoft 365 suite

Excel

Outlook

OneDrive

SharePoint

Job description

Swedish Speaking Customer Support Representative

Fully Remote (UK-Based Applicants Only) Competitive Salary

We are currently recruiting for a Swedish Speaking Customer Support Representative to join an established international business on a fully remote basis.

Please note: Applicants must be currently based in the UK. Although the role is fully remote, applications from outside the UK cannot be considered.

Key Responsibilities

• Handle incoming and outgoing customer enquiries via telephone, email and live chat.


• Support new contractors with account registration, onboarding and platform activation.


• Guide customers through compliance requirements and ensure onboarding milestones are completed.


• Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.


• Contact existing customers regarding subscription renewals and encourage continued use of the platform.


• Identify opportunities to support customer retention and new business onboarding.


• Investigate and resolve customer queries, escalating more complex issues where necessary.


• Maintain accurate customer records, update account information and complete administrative tasks.


• Monitor customer engagement, onboarding progress and renewal activity against agreed KPIs.


• Work closely with colleagues and management to improve the customer experience.

What We're Looking For

• Fluent in both English and Swedish, with the ability to read, write and speak both languages confidently.


• Must be based in the UK.


• At least 2 years' experience in customer support or customer service.


• At least 1 year's experience working within a contact centre environment.


• A minimum of 1 year's work-from-home experience.


• Confident using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.


• Strong written and verbal communication skills.


• Experience managing multiple customer enquiries and priorities simultaneously.


• A proactive approach to problem-solving, with the ability to take ownership of customer queries.


• Comfortable working towards KPIs and within a fast-paced, process-driven environment.

Salary & Benefits

• Up to 30,000


• Fully remote working within the UK.


• 25 days' annual leave, plus an additional paid Giving Day each year.


• Annual leave increases with length of service, with the option to purchase additional days.


• 5% employer pension contribution.


• Healthcare scheme through Medicash.


• Cycle to Work scheme.


• Access to an online employee benefits portal.


• Enhanced parental leave.


• Life assurance worth three times your base salary.


• LinkedIn Learning licence to support ongoing training, upskilling and career development.

Interested?

If you are based in the UK, fluent in English and Swedish, and have previous customer support or contact centre experience, we would like to hear from you.

Apply today or get in touch for a confidential discussion.