Swedish Customer Service Agent in Greece - Remote

Employers from Greece; United States; Remote; USD 18,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits and numerous**

Continuous Training and access to Edu.

Relocation package including travel +初

Job summary

Employers from Greece is seeking a Swedish Customer Service Agent to work remotely from Greece. The role focuses on delivering high-quality customer support via chat, email, and phone, while building trust with customers and ensuring accurate information is provided.

Ideal candidates excel in Swedish and English, have strong communication and multitasking abilities, and are comfortable with MS Office and responsive interaction with diverse personalities.

Qualifications

• Fluency in Swedish (C1-C2) required.
• Very good command of English (B2-C1).
• Good MS Office skills and strong communication abilities.
• Excellent phone handling and active listening during customer interactions.
• Strong presentation and interpersonal skills.
• Customer-oriented with adaptability to different characters.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Skills

Swedish (C1-C2)

English (B2-C1)

MS Office

Phone handling

Active listening

Communication skills

Presentation skills

Customer orientation

Time management

Multitasking

Tools

MS Office

Job description

Looking for a role where your love for the Swedish language and helping others plays a major factor? We are hiring on behalf of our client for the role of Swedish Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that’s focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Swedish (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation