Swedish Speaking Remote Customer Support Specialist
Confidential
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Benefits offered by this job
Job summary
Confidential is seeking a Swedish-speaking Customer Support Representative for a fully remote role based in the UK. You will handle inquiries, onboard contractors, and guide customers through compliance while maintaining strong relationships and meeting KPIs.
Applicants must be UK-based with at least 2 years in customer support and 1 year in a contact centre, plus 1 year of remote work experience. Fluency in English and Swedish is required.
Qualifications
- Fluent in English and Swedish, reading, writing and speaking.
- Based in the UK.
- Minimum 2 years in customer support.
- At least 1 year in a contact centre.
- At least 1 year work-from-home experience.
- Proficient with Microsoft 365.
- Strong written and verbal communication.
- Able to multitask and prioritize customer inquiries.
Responsibilities
- Handle customer inquiries via phone, email and live chat.
- Assist contractors with registration, onboarding and activation.
- Guide customers through compliance and onboarding milestones.
- Manage a portfolio of contractor accounts and maintain satisfaction.
- Support subscription renewals and drive retention.
- Investigate issues and escalate complex cases.
- Maintain accurate records and update account information.
- Monitor onboarding progress and KPIs.
- Collaborate with colleagues to improve the customer experience.
Skills
Tools
Job description
Confidential is seeking a Swedish-speaking Customer Support Representative for a fully remote role based in the UK. You will handle inquiries, onboard contractors, and guide customers through compliance while maintaining strong relationships and meeting KPIs.
Applicants must be UK-based with at least 2 years in customer support and 1 year in a contact centre, plus 1 year of remote work experience. Fluency in English and Swedish is required.
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