Customer Service Administrator - Norwegian Speaking - REMOTE

Confidential; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Giving Day

5% employer pension contribution

Medicash healthcare

Cycle to Work

Employee benefits portal

Enhanced parental leave

Life assurance

LinkedIn Learning licence

Job summary

Confidential is seeking a Norwegian speaking Customer Support Representative to join an established international business on a fully remote basis. The role encompasses customer service, account management, onboarding, renewals and sales support for contractor accounts, with you as the main contact to ensure registration, compliance and renewals are handled smoothly.

Applicants must be based in the UK and fluent in both English and Norwegian, with experience in customer support and a contact

Qualifications

• Fluent in English and Norwegian (reading, writing and speaking).
• Based in the UK.
• At least 2 years' experience in customer support or customer service.
• At least 1 year's experience working within a contact centre environment.
• At least 1 year's work-from-home experience.
• Proficient using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.

Responsibilities

• Handle incoming and outgoing customer enquiries via phone, email and live chat.
• Support onboarding and account activation for new contractors.
• Guide customers through compliance and onboarding milestones.
• Manage a portfolio of contractor accounts and renewals.
• Identify opportunities to support customer retention and new business onboarding.
• Investigate and resolve customer queries, escalating complex issues as needed.
• Maintain accurate customer records and update account information.

Skills

English & Norwegian

Customer support

Multitasking

UK-based

Tools

Microsoft 365

Excel

Outlook

OneDrive

SharePoint

Job description

Norwegian Speaking Customer Support Representative

Fully Remote (UK-Based Applicants Only) Competitive Salary

We are currently recruiting for a Norwegian Speaking Customer Support Representative to join an established international business on a fully remote basis.

This is a varied customer-facing position combining customer service, account management, onboarding, renewals and sales support. You will manage a portfolio of contractor accounts, acting as their main point of contact and helping them register on the platform, maintain compliance and renew their subscriptions.

Applicants must be based in the UK and fluent in both English and Norwegian, including speaking, reading and writing.

Key Responsibilities

• Handle incoming and outgoing customer enquiries via telephone, email and live chat.
• Support new contractors with account registration, onboarding and platform activation.
• Guide customers through compliance requirements and ensure onboarding milestones are completed.
• Manage an assigned portfolio of contractor accounts, building relationships and maintaining customer satisfaction.
• Contact existing customers regarding subscription renewals and encourage continued use of the platform.
• Identify opportunities to support customer retention and new business onboarding.
• Investigate and resolve customer queries, escalating more complex issues where necessary.
• Maintain accurate customer records, update account information and complete administrative tasks.
• Monitor customer engagement, onboarding progress and renewal activity against agreed KPIs.
• Work closely with colleagues and management to improve the customer experience.

What We're Looking For

• Fluent in both English and Norwegian, with the ability to read, write and speak both languages confidently.
• Must be based in the UK.
• At least 2 years' experience in customer support or customer service.
• At least 1 year's experience working within a contact centre environment.
• A minimum of 1 year's work-from-home experience.
• Confident using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.
• Strong written and verbal communication skills.
• Experience managing multiple customer enquiries and priorities simultaneously.
• A proactive approach to problem-solving, with the ability to take ownership of customer queries.
• Comfortable working towards KPIs and within a fast-paced, process-driven environment.

Salary & Benefits

• Competitive salary.
• Fully remote working within the UK.
• 25 days' annual leave, plus an additional paid Giving Day each year.
• Annual leave increases with length of service, with the option to purchase additional days.
• 5% employer pension contribution.
• Healthcare scheme through Medicash.
• Cycle to Work scheme.
• Access to an online employee benefits portal.
• Enhanced parental leave.
• Life assurance worth three times your base salary.
• LinkedIn Learning licence to support ongoing training, upskilling and career development.