Norwegian-Speaking Remote Customer Support & Onboarding

Confidential; United States; Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Pension contributions

Medicash health scheme

Cycle to Work scheme

LinkedIn Learning access

Life assurance

Job summary

Confidential is hiring a Norwegian-speaking Customer Support Representative to join an established international business on a fully remote basis within the UK. You will handle inquiries, assist with onboarding and registrations, and manage renewals for a portfolio of contractor accounts.

The ideal candidate is based in the UK, fluent in English and Norwegian, with 2+ years in customer support and 1+ year in a contact centre, plus 1+ year of work-from-home experience.

Qualifications

• Fluent in English and Norwegian (read, write, speak)
• Based in the UK and eligible to work
• 2+ years in customer support or service
• 1+ year in a contact centre
• 1+ year work-from-home experience
• Proficient with MS 365 apps (Excel/Outlook/OneDrive/SharePoint)
• Strong written and verbal communication skills

Responsibilities

• Handle inquiries via telephone, email and live chat.
• Support onboarding and account registration.
• Guide customers through compliance and onboarding milestones.
• Manage contractor accounts and renewals.
• Identify opportunities for retention and new business onboarding.
• Investigate and resolve customer queries; escalate when needed.
• Maintain accurate customer records and update account information.
• Monitor onboarding progress and renewal activity against KPIs.
• Collaborate with colleagues to improve the customer experience.

Skills

Fluent English and Norwegian

Microsoft 365 proficiency

Strong communication

Tools

Microsoft 365

Job description

Confidential is hiring a Norwegian-speaking Customer Support Representative to join an established international business on a fully remote basis within the UK. You will handle inquiries, assist with onboarding and registrations, and manage renewals for a portfolio of contractor accounts.

The ideal candidate is based in the UK, fluent in English and Norwegian, with 2+ years in customer support and 1+ year in a contact centre, plus 1+ year of work-from-home experience.