Swedish-Speaking Remote Customer Support & Onboarding

Confidential; United States; Remote; USD 40,000 - 57,000; Full time

Benefits offered by this job

25 days annual leave

Giving Day

5% employer pension contribution

Medicash health scheme

Cycle to Work

LinkedIn Learning licence

Life assurance

Parental leave

Benefits portal access

Job summary

Confidential is seeking a Swedish Speaking Customer Support Representative to join our team on a fully remote basis for UK-based applicants. You will manage contractor accounts, assist with onboarding, ensure compliance and handle renewals while delivering excellent customer service.

You should be confident communicating in English and Swedish, with prior customer support or contact centre experience and at least one year of remote work. Proficiency in Microsoft 365 is required.

Qualifications

• Fluent in English and Swedish with reading, writing and speaking ability.
• Minimum 2 years in customer support or service.
• Minimum 1 year in a contact centre environment.
• 1+ year work-from-home experience.
• Proficient with Microsoft 365 applications (Excel, Outlook, OneDrive, SharePoint).

Responsibilities

• Handle incoming and outgoing customer enquiries via phone, email and live chat.
• Assist new contractors with account registration, onboarding and platform activation.
• Guide customers through compliance requirements and onboarding milestones.
• Manage a portfolio of contractor accounts and maintain customer satisfaction.
• Contact customers about subscription renewals and encourage continued usage of the platform.
• Identify opportunities to support retention and onboarding of new business.
• Investigate and resolve customer queries, escalating complex issues.
• Maintain accurate customer records and update account information.

Skills

Swedish fluency

English fluency

Customer service

Remote work

Time management

Tools

Microsoft 365

Excel

Outlook

OneDrive

SharePoint

Job description

Confidential is seeking a Swedish Speaking Customer Support Representative to join our team on a fully remote basis for UK-based applicants. You will manage contractor accounts, assist with onboarding, ensure compliance and handle renewals while delivering excellent customer service.

You should be confident communicating in English and Swedish, with prior customer support or contact centre experience and at least one year of remote work. Proficiency in Microsoft 365 is required.