Swedish Customer Support Consultant | Telecommunications Company

Employers from Greece; United States; Remote; USD 36,000 - 61,000; Full time

Benefits offered by this job

Relocation support (flight, admin, 4 w

Private medical insurance

Meal vouchers

14 salaries per year

Indefinite duration contract

Fully remote in Greece

Career growth in multicultural telecom

Job summary

spekit in Greece is seeking a Swedish Customer Support Consultant to assist customers with mobile networks, devices, and services. You will handle inquiries by phone and chat, troubleshoot technical issues with clear, step-by-step guidance, and help with billing, plan upgrades, and account management.

This role includes light upselling and cross-selling, relocation support for abroad candidates, private medical insurance, 14 salaries per year, and a fully remote role across Greece after the

Qualifications

• Swedish language at native level.
• Advanced English proficiency.
• Strong written and spoken communication.
• Excellent problem-solving abilities.
• Tech-savvy and adaptable.
• EU passport holder.
• Willingness to relocate to Greece with remote work after setup.

Responsibilities

• Handle customer inquiries via phone and chat about mobile networks, devices and services.
• Troubleshoot technical issues with clear step-by-step guidance.
• Assist with billing, plan upgrades and account management.
• Perform light upselling and cross-selling of relevant products and services.

Skills

Swedish (native)

English (advanced)

Communication skills

Problem-solving

Tech-savvy

EU passport

Relocation willingness

Job description

at speakit

Are you fluent in Swedish and excited about the world of telecommunications? Join a leading international BPO and help customers navigate mobile networks, devices, and services.

As a Swedish Customer Support Consultant, you will handle customer inquiries related to mobile networks, services, and devices via phone and chat, troubleshoot technical issues with clear step-by-step guidance, and assist with billing, plan upgrades, and account management. Additionally, you will support the business by performing light upselling and cross-selling of relevant products and services to enhance the customer experience and drive value.

Requirements

• Native-level Swedish
• Advanced English
• Excellent communication and problem-solving skills
• Tech-savvy and adaptable
• EU passport holder
• Willingness to relocate to Greece (remote work after initial setup)

Benefits

• Competitive monthly salary
• 14 salaries per year
• Work fully remote all over Greece
• Relocation support for abroad candidates (flight, administrative assistance, 4 weeks of free accommodation)
• Private medical insurance
• Monthly bonuses and meal vouchers
• Indefinite duration contract
• Opportunities for professional growth in a multicultural, telecom-focused environment