Customer Operations Specialist — Shipments & Tracking

RXO, Inc.; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. in Charlotte, NC is seeking a Representative, Customer Operations to ensure smooth shipment flow and positive customer interactions. You will enter loads, track statuses, and communicate with customers to keep them informed.

The role emphasizes problem solving, attention to detail, and the ability to work in a fast-paced logistics environment within a large North American network. RXO offers comprehensive benefits and opportunities for growth.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branches key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

Skills

Verbal & written communication

Self-motivated teamwork

Fast-paced environment

Sales or customer service experience

Attention to detail and follow-up

Tools

TMS

Job description

RXO, Inc. in Charlotte, NC is seeking a Representative, Customer Operations to ensure smooth shipment flow and positive customer interactions. You will enter loads, track statuses, and communicate with customers to keep them informed.

The role emphasizes problem solving, attention to detail, and the ability to work in a fast-paced logistics environment within a large North American network. RXO offers comprehensive benefits and opportunities for growth.