Customer Operations Specialist: Shipments & Tracking

RXO, Inc.; Chicago (IL); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Job summary

RXO, Inc. is seeking a Customer Operations Representative in Chicago to manage shipments, enter loads, and keep customers informed from start to finish.

You’ll support sales on key accounts and coordinate pickups and deliveries while tracking statuses in our Transportation Management System. The role requires strong communication, self-motivation, and the ability to thrive in a fast-paced environment; prior customer service or sales experience is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced environment

Tools

TMS

Job description

RXO, Inc. is seeking a Customer Operations Representative in Chicago to manage shipments, enter loads, and keep customers informed from start to finish.

You’ll support sales on key accounts and coordinate pickups and deliveries while tracking statuses in our Transportation Management System. The role requires strong communication, self-motivation, and the ability to thrive in a fast-paced environment; prior customer service or sales experience is a plus.