Customer Operations Associate: Shipments & Accounts

RXO, Inc.; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Pre-tax benefit accounts

Disability and life insurance

Job summary

RXO is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience.

You will support Sales with key accounts, enter loads, confirm shipment statuses, schedule pickups, and monitor progress from inception to delivery in a fast-paced environment.

Join RXO to grow your career in a company that values collaboration, development programs, and a strong service culture.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Verbal & written communication

Self-motivated

Fast-paced environment

Job description

RXO is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues, ensuring a positive customer experience.

You will support Sales with key accounts, enter loads, confirm shipment statuses, schedule pickups, and monitor progress from inception to delivery in a fast-paced environment.

Join RXO to grow your career in a company that values collaboration, development programs, and a strong service culture.