Customer Operations Specialist: Shipments & Tracking

RXO, Inc.; Mishawaka (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Pre-tax accounts

Disability & Life insurance

EAP

Career development

Paid time off

Job summary

RXO, Inc. is seeking a Customer Operations Representative to maintain reports, track shipments, and resolve issues to ensure a positive customer experience across North America.

You’ll support Sales with key accounts, enter loads, schedule pickups, monitor shipments from start to finish, and use the Transportation Management System (TMS) to keep data accurate.

The role rewards proactive problem-solving and clear communication, offering a path to grow with RXO’s fast-paced logistics team.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation.
• Solid attention to detail and follow-up skills.

Responsibilities

• Support Sales by managing the branch's key accounts.
• Enter loads and confirm shipment status notes.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipment status from start to finish and update customers.
• Resolve shipment issues and share updates with customers.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting.
• Communicate shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations.
• Prioritize daily workload and account focus, including load entry, tracking and reporting.
• Monitor report cards.

Skills

Verbal & written communication

Self-motivation

Fast-paced environment

Team collaboration

Tools

TMS

Job description

RXO, Inc. is seeking a Customer Operations Representative to maintain reports, track shipments, and resolve issues to ensure a positive customer experience across North America.

You’ll support Sales with key accounts, enter loads, schedule pickups, monitor shipments from start to finish, and use the Transportation Management System (TMS) to keep data accurate.

The role rewards proactive problem-solving and clear communication, offering a path to grow with RXO’s fast-paced logistics team.