Customer Operations Specialist — Logistics & Shipments

RXO, Inc.; Knoxville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%–6

Company-paid disability and life

Job summary

RXO, Inc. is seeking a Representative, Customer Operations to support sales, manage loads in the Transportation Management System, and keep customers informed from pickup to delivery.

This role emphasizes strong communication, adaptability in a fast-paced environment, and collaboration with the Sales Manager and Carrier Operations Group to resolve shipment issues and ensure a positive customer experience.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Verbal communication

Written communication

Self-motivation

Fast-paced

Tools

TMS

Job description

RXO, Inc. is seeking a Representative, Customer Operations to support sales, manage loads in the Transportation Management System, and keep customers informed from pickup to delivery.

This role emphasizes strong communication, adaptability in a fast-paced environment, and collaboration with the Sales Manager and Carrier Operations Group to resolve shipment issues and ensure a positive customer experience.