Customer Operations Specialist — Shipments & Accounts

RXO Inc.; Knoxville (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Job summary

RXO Inc. is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues to ensure a positive customer experience. The role involves supporting sales, entering loads, scheduling pickups, tracing shipments, and communicating status updates with customers.

The position requires strong verbal and written communication, self-motivation, and the ability to thrive in a fast-paced environment, with typical growth through hands-on logistics experience at RXO.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with capacity to work with minimal supervision or in a team environment.
• Ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards.

Skills

Verbal communication

Written communication

Self-motivation

Teamwork

Attention to detail

Tools

TMS (Transportation Management System)

Job description

RXO Inc. is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues to ensure a positive customer experience. The role involves supporting sales, entering loads, scheduling pickups, tracing shipments, and communicating status updates with customers.

The position requires strong verbal and written communication, self-motivation, and the ability to thrive in a fast-paced environment, with typical growth through hands-on logistics experience at RXO.