Customer Operations Specialist

RXO Inc.; Charlotte (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and вид

401(k) retirement plan with up to 5%

Paid time off, holidays, and volunteer

Job summary

RXO Inc. in Charlotte, NC is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues to ensure a positive customer experience. You will support sales, manage loads, and coordinate pickup/delivery with warehouses and customers.

Ideal candidates have strong communication, self-motivation, and the ability to work in a fast-paced environment, with 1 year of sales or customer service experience preferred.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment.
• The ability to work in a fast-paced environment.

Responsibilities

• Support Sales with managing the branches key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments.
• Handle any issues that arise on shipments and share information and updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting.
• Monitor report cards

Skills

Communication

Self-motivation

Team collaboration

Tools

TMS

Job description

RXO Inc. in Charlotte, NC is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues to ensure a positive customer experience. You will support sales, manage loads, and coordinate pickup/delivery with warehouses and customers.

Ideal candidates have strong communication, self-motivation, and the ability to work in a fast-paced environment, with 1 year of sales or customer service experience preferred.