Customer Operations & Freight Support Specialist

FedEx Freight, Inc.; Portland (ME); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT only)

Paid holidays (FT only)

Job summary

FedEx Freight in Portland, ME is seeking an efficient administrative associate to support customers and freight operations. Responsibilities include handling documentation, data entry, answering phones, and scheduling pickups and deliveries.

You will assist with billing, quotes, and inquiries, and help maintain accurate records in a fast-paced, safety-conscious service center; prior office and transportation experience preferred.

Qualifications

• High school diploma or GED is required.
• Two years general office experience preferred.
• One year customer service experience preferred.

Responsibilities

• Perform clerical functions including filing, copying, imaging, answering phones, data entry, mailing.
• Verify and complete required documentation and reports.
• Provide accurate information and assist customers with pickups, deliveries, and special handling.
• Enter freight shipment data, status updates, and generate freight bills.
• Administer freight pick-up process as needed.
• Assist customers via phone, email or fax with inquiries.
• Schedule freight delivery appointments.
• Review Hours-of-Service logs and report discrepancies.
• Assist city operations by checking in drivers and processing docs.
• Communicate with sales and operations to resolve customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance as required.

Skills

Phone skills

Interpersonal skills

Communication skills

Time management

Multitasking

Data entry

Typing

Ten-key skills

PC skills

Team player

Education

High school diploma or GED

Job description

FedEx Freight in Portland, ME is seeking an efficient administrative associate to support customers and freight operations. Responsibilities include handling documentation, data entry, answering phones, and scheduling pickups and deliveries.

You will assist with billing, quotes, and inquiries, and help maintain accurate records in a fast-paced, safety-conscious service center; prior office and transportation experience preferred.