Freight Services Support Specialist

FedEx Freight, Inc.; Litchfield Park (AZ); On-site; USD 64,959,000 - 74,703,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Office/Customer Service Associate to support daily service center operations. Responsibilities include handling customer inquiries, processing freight documentation, and performing clerical tasks in a fast-paced environment.

Role emphasizes accurate data entry, scheduling pickups/deliveries, and coordinating with sales and operations to resolve issues. Strong communication and organization are essential for success in this position.

Qualifications

• High school diploma or GED
• Two years general office experience preferred
• One year customer service experience, preferred
• Previous transportation experience preferred
• Strong phone and interpersonal skills
• Ability to count and perform basic math, with or without a calculator
• Strong written and verbal communication skills
• Ability to comprehend FedEx service products to assist customers
• Use of general office equipment (computer, fax, copier, scanner)
• Typing/data entry skills
• Ten-key skills preferred
• PC experience with ability to learn required systems
• Demonstrated time management, organizational and multi-tasking skills
• Ability to handle confidential information
• Ability to follow instructions and training
• Ability to work independently or as part of a team
• Ability to work in a fast-paced team environment

Responsibilities

• Perform administrative/clerical functions: maintain files, copy, image, answer phones, data entry, mail/packages sorting
• Verify and complete required documentation and reports
• Provide accurate information to customers, determine pickup/delivery needs, resolve problems, update systems for handling, and suggest services/leads
• Enter shipment information, track status, and generate or correct freight bills
• Administer freight pickup process as required
• Assist customers by phone/email/fax with inquiries: tracings, quotes, tariff issues, billing questions
• Make freight delivery appointments
• Review driver Hours-of-Service logs and report discrepancies
• Support city operations: check-in drivers, process docs, coordinate drop-offs and collections
• Coordinate with sales, operations and other centers to meet customer needs and resolve issues
• Reconcile cash and checks, prepare deposits and COD remittance
• Comply with laws, regulations and company policies
• Perform other duties as required

Skills

Phone skills

Interpersonal skills

Time management

Multi-tasking

Communication skills

Data entry

Typing

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an Office/Customer Service Associate to support daily service center operations. Responsibilities include handling customer inquiries, processing freight documentation, and performing clerical tasks in a fast-paced environment.

Role emphasizes accurate data entry, scheduling pickups/deliveries, and coordinating with sales and operations to resolve issues. Strong communication and organization are essential for success in this position.