Freight & Service Center Support Specialist

FedEx Freight; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

FedEx Freight is seeking a customer-focused administrative associate to support freight movement operations in the service center. You will handle customer needs, process documentation, and update shipment records, while providing accurate information and problem resolution.

Responsibilities include data entry, scheduling pickups, and assisting customers via phone, email, and fax. The position requires strong communication, organization, and the ability to work in a fast-paced team environment.

Qualifications

• Customer-focused service approach and ability to handle inquiries
• Strong phone etiquette and interpersonal communication
• Proficient in data entry, basic math, and office software
• Able to learn and operate FedEx Freight systems/programs
• Demonstrated time management, organization and multitasking skills
• Able to work independently or in a team in a fast-paced environment

Responsibilities

• Handle customer needs and process documentation for freight movements
• Provide information, resolve issues, and identify potential sales leads
• Enter shipment information and status updates into the computer system
• Assist with freight pickup, scheduling, and deposit preparation as needed
• Respond to inquiries via phone, email, or fax and coordinate with internal teams
• Maintain accurate records and comply with policies and regulations

Skills

Customer service

Phone support

Data entry

Time management

Multitasking

Written & verbal communication

Confidential information handling

Teamwork

Education

High school diploma or GED

Job description

FedEx Freight is seeking a customer-focused administrative associate to support freight movement operations in the service center. You will handle customer needs, process documentation, and update shipment records, while providing accurate information and problem resolution.

Responsibilities include data entry, scheduling pickups, and assisting customers via phone, email, and fax. The position requires strong communication, organization, and the ability to work in a fast-paced team environment.