Customer-Focused Automotive Service Advisor

BMW of Humboldt Bay; McKinleyville (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Drug Free Workplace

401(k) with Company Match

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor. The role acts as the center of communication between customers and technicians, scheduling service, explaining repairs, and managing expectations.

The ideal candidate has a high school diploma or GED, relevant dealer or large facility experience, a valid driver’s license, and strong customer service and communication skills. As the primary point of contact for all service matters, you will coordinate repairs, liaise with

Qualifications

• High school diploma or GED.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license and clean driving record.
• Professional and dependable.
• Safety- and customer-service oriented.
• Outstanding communication skills.
• Able to read and comprehend instructions.
• Able to bend, kneel, squat, stand, and lift heavy objects as needed.

Responsibilities

• Schedules service for customers in person or by phone to ensure a prompt and accurate diagnosis of any problems.
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that all completed repairs have gone through quality control and/or a road test.
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information.
• Ensures that required documentation is complete and in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training, and educational classes as required.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Victory Automotive Group is seeking an Automotive Service Advisor. The role acts as the center of communication between customers and technicians, scheduling service, explaining repairs, and managing expectations.

The ideal candidate has a high school diploma or GED, relevant dealer or large facility experience, a valid driver’s license, and strong customer service and communication skills. As the primary point of contact for all service matters, you will coordinate repairs, liaise with