Automotive Service Advisor: Customer Liaison & Repair Expert

Victory Automotive Group; San Bruno (CA); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid vacation

Holidays

401k with company match

Direct deposit

Professional workplace

Non-smoking workplace

Drug-free workplace

Advancement opportunities

Résumé du poste

Victory Automotive Group is seeking an Automotive Service Advisor to be the central communicator between customers and technicians. You will listen to vehicle concerns, arrange appropriate service, and clearly explain needed repairs and maintenance to customers.

A strong emphasis on world-class customer service and professional conduct is required. The ideal candidate will have a high school diploma or GED, some automotive training or experience, and at least one year of dealer-level or

Qualifications

• Demonstrates outstanding communication and customer service
• Maintains professional appearance and work ethic
• Able to read and comprehend instructions and follow procedures
• Possesses basic computer/internet skills for daily tasks
• Has high school diploma or GED, automotive exposure preferred

Responsabilités

• Schedule service for customers in person or via phone
• Coordinate status of repairs and inform customers when delays occur
• Provide repair recommendations and manage customer expectations
• Ensure completed repairs pass quality control and road tests
• Maintain knowledge of vehicle operation, warranties, TSBs, and safety policies

Connaissances

Communication skills

Customer service

Professional appearance

Basic computer skills

Read and understand instructions

Strong work ethic

Formation

High school diploma or GED

Automotive training (post-secondary)

Outils

Basic computer skills

Description du poste

Victory Automotive Group is seeking an Automotive Service Advisor to be the central communicator between customers and technicians. You will listen to vehicle concerns, arrange appropriate service, and clearly explain needed repairs and maintenance to customers.

A strong emphasis on world-class customer service and professional conduct is required. The ideal candidate will have a high school diploma or GED, some automotive training or experience, and at least one year of dealer-level or