Automotive Service Advisor — Customer Liaison & Growth

Victory Automotive Group; Crossville (TN); On-site; USD 45,000 - 125,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group seeks an Automotive Service Advisor to be the central point of contact for service and repair tasks. You will listen to customer issues, coordinate service with technicians, and set clear expectations for repairs and maintenance.

A strong focus on world-class customer service and professionalism is required. The ideal candidate will have a high school diploma or GED, (1) year dealer-level or large-facility experience, and a valid driver’s license with a clean record.

Qualifications

• High school diploma or GED required.
• One year dealer-level or large facility experience preferred.
• Unrestricted driver's license with clean driving record.
• Strong communication and customer service skills.
• Ability to read and comprehend instructions.

Responsibilities

• Schedule service for customers in person or by phone.
• Follow up on repair status and inform customers if delays occur.
• Present repair recommendations and manage customer expectations.
• Ensure repairs pass quality control and road tests.
• Maintain knowledge of vehicle operation, warranties, and service info.

Skills

Communication skills

Customer service

Professional appearance

Team player

Reading & comprehension

Education

High school diploma or GED

Job description

Victory Automotive Group seeks an Automotive Service Advisor to be the central point of contact for service and repair tasks. You will listen to customer issues, coordinate service with technicians, and set clear expectations for repairs and maintenance.

A strong focus on world-class customer service and professionalism is required. The ideal candidate will have a high school diploma or GED, (1) year dealer-level or large-facility experience, and a valid driver’s license with a clean record.