Automotive Service Advisor: Customer-Centric Repairs

Victory Chevrolet; Milan (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Job summary

Victory Automotive Group seeks an Automotive Service Advisor to be the primary liaison between customers and technicians. You will listen to problems, arrange for service, and set expectations for repairs and maintenance. A strong customer service mindset and clear communication are essential.

The ideal candidate has a high school diploma or GED, dealer-level experience preferred, and a valid driver’s license. Join a team focused on world-class service and growth opportunities.

Qualifications

• High school diploma or GED.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver’s license and clean driving record.
• Strong technical and customer service performance record.

Responsibilities

• Schedule service for customers in person or by phone.
• Follow up on repair status and obtain customer authorization for revisions.
• Communicate repair recommendations and manage expectations.
• Ensure completed repairs pass quality control or road tests.
• Maintain knowledge of vehicle operation and service information.

Skills

Customer service

Communication

Teamwork

Professional appearance

Education

High school diploma or GED

Job description

Victory Automotive Group seeks an Automotive Service Advisor to be the primary liaison between customers and technicians. You will listen to problems, arrange for service, and set expectations for repairs and maintenance. A strong customer service mindset and clear communication are essential.

The ideal candidate has a high school diploma or GED, dealer-level experience preferred, and a valid driver’s license. Join a team focused on world-class service and growth opportunities.