Automotive Service Advisor: Customer Experience Pro

Victory Automotive Group; Gilroy (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Direct Deposit

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor to be the primary liaison between customers and technicians. You will schedule service, communicate repair needs, and manage customer expectations in a fast-paced dealership environment.

The ideal candidate will have a high school diploma or GED, strong communication skills, and a customer-service mindset, with the ability to read repair estimates and coordinate with the service team to deliver world-class service.

Qualifications

• High school diploma or GED required.
• Strong customer service skills and professional communication.
• Ability to read repair estimates and coordinate with technicians.

Responsibilities

• Schedule service appointments in person or by phone.
• Follow up on repair status and inform customers if delays occur.
• Make repair recommendations and manage delivery of repairs to customers.
• Ensure repairs pass quality control and road tests where applicable.
• Maintain knowledge of vehicle operation, warranties, and service information.

Skills

Strong communication

Customer service

Professional image

Team player

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Victory Automotive Group is seeking an Automotive Service Advisor to be the primary liaison between customers and technicians. You will schedule service, communicate repair needs, and manage customer expectations in a fast-paced dealership environment.

The ideal candidate will have a high school diploma or GED, strong communication skills, and a customer-service mindset, with the ability to read repair estimates and coordinate with the service team to deliver world-class service.