Customer Experience & Training Lead

The TJX Companies, Inc.; Burbank (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching program

Medical/dental/vision insurance

Job summary

TJ Maxx, part of The TJX Companies, Inc., is hiring at Store 1146 in Burbank, CA. The role focuses on delivering a positive customer experience, mentoring Associates on front end processes, and supporting POS coverage while upholding store policies and safety standards.

Applicants should be flexible for nights and weekends, with strong merchandising and communication skills, and the ability to train others in a fast-paced retail environment.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and coaches Associates on front end principles and loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks per store plan and prioritizes as needed.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising

Customer service

Communication

Teamwork

Multi-tasking

Job description

TJ Maxx, part of The TJX Companies, Inc., is hiring at Store 1146 in Burbank, CA. The role focuses on delivering a positive customer experience, mentoring Associates on front end processes, and supporting POS coverage while upholding store policies and safety standards.

Applicants should be flexible for nights and weekends, with strong merchandising and communication skills, and the ability to train others in a fast-paced retail environment.