Front End Lead: Customer Experience & Training

National Black MBA Association; Auburn Hills (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

TJX Companies is hiring at TJ Maxx Store 0586 in Auburn Hills, MI. The role involves leading front-of-store teams, ensuring exceptional customer service, and promoting loyalty programs. A flexible schedule including nights and weekends is required.

The position emphasizes merchandising know-how, strong communication, multi-tasking, and the ability to train others. The company offers a comprehensive benefits package and opportunities to grow within a Fortune 100 retailer.

Qualifications

• Strong communication and organizational skills.
• Capable of multi-tasking in a fast-paced environment.
• Proven leadership or supervisory experience in retail.
• Ability to train others and provide guidance to Associates.
• Flexibility to work nights and weekends as required.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication

Multitasking

Leadership

Training

Teamwork

Job description

TJX Companies is hiring at TJ Maxx Store 0586 in Auburn Hills, MI. The role involves leading front-of-store teams, ensuring exceptional customer service, and promoting loyalty programs. A flexible schedule including nights and weekends is required.

The position emphasizes merchandising know-how, strong communication, multi-tasking, and the ability to train others. The company offers a comprehensive benefits package and opportunities to grow within a Fortune 100 retailer.