Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; New York (NY); On-site; USD 24,796 - 25,485; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Health, dental and vision benefits

Flexible scheduling

Job summary

TJ Maxx, part of The TJX Companies, Inc., is seeking a front-end leadership role to promote exceptional customer service at the store. You will lead a team of associates, ensuring courteous service, managing POS coverage, and promoting loyalty programs.

Ideal candidates bring experience in retail, strong merchandising knowledge, and the ability to train others while maintaining store standards. Flexible schedule and weekend shifts are required.

Qualifications

• Available to work flexible schedule including nights and weekends.
• Strong merchandising techniques knowledge.
• Capable of multitasking and handling multiple priorities.
• Excellent communication and organizational skills.
• Team player and able to train others.

Responsibilities

• Promote an excellent customer experience at the front of the store.
• Oversee a team of associates and ensure courteous service.
• Promote loyalty programs and handle POS coverage needs.
• Train and mentor associates on front-end principles.
• Maintain store cleanliness and adherence to labor policies.

Skills

Merchandising

Multitasking

Communication

Training others

Leadership

Education

Retail experience

Job description

TJ Maxx, part of The TJX Companies, Inc., is seeking a front-end leadership role to promote exceptional customer service at the store. You will lead a team of associates, ensuring courteous service, managing POS coverage, and promoting loyalty programs.

Ideal candidates bring experience in retail, strong merchandising knowledge, and the ability to train others while maintaining store standards. Flexible schedule and weekend shifts are required.