Customer Experience Supervisor - Lead Front-End Team

The TJX Companies, Inc.; Creve Coeur (MO); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Health/dental/vision

401(k)

Job summary

Marshalls in Creve Coeur, MO is seeking a Front End Lead to promote an excellent customer experience and support store operations. You will train Associates, manage POS coverage, and help drive loyalty programs while maintaining a clean, organized store environment.

The role requires strong merchandising knowledge, the ability to multi-task, and excellent communication and teamwork. Prior retail leadership is preferred and flexible scheduling is required.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to multi-task and adapt to changes.
• Familiarity with loyalty programs is a plus.
• Ability to train and mentor Associates.

Responsibilities

• Creates a positive customer experience at front of store.
• Promotes loyalty programs and drives customer engagement.
• Trains and mentors Associates on front-end principles.
• Manages POS coverage and coordinates breaks for Associates.
• Addresses customer concerns promptly and maintains store cleanliness.
• Promotes adherence to labor laws, policies, and store procedures.
• Supports shrink reduction goals and safety initiatives.
• Provides feedback and recognizes team members.

Skills

Leadership

Customer service

Merchandising

Training

Communication

Job description

Marshalls in Creve Coeur, MO is seeking a Front End Lead to promote an excellent customer experience and support store operations. You will train Associates, manage POS coverage, and help drive loyalty programs while maintaining a clean, organized store environment.

The role requires strong merchandising knowledge, the ability to multi-task, and excellent communication and teamwork. Prior retail leadership is preferred and flexible scheduling is required.