Front End Lead: Elevate Customer Experience & Mentor Team

The TJX Companies, Inc.; Covington (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Paid leave

Job summary

Marshalls in Covington, WA is hiring for a store role focused on delivering exceptional customer service and leading front-end operations. You will supervise Associates, manage POS coverage, and promote loyalty programs while upholding store standards.

The position requires leadership experience, merchandising knowledge, and strong communication. Flexible scheduling, including nights and weekends, is expected. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Experience delivering outstanding customer service.
• Ability to train and mentor front-end associates.
• Strong communication and organizational skills.
• Capable of multi-tasking and prioritizing store tasks.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates with management and Associates when setting priorities; provides progress updates.
• Partners with Management on Associate training needs to increase effectiveness.
• Promotes credit and loyalty programs.
• Supports store safety and shrink reduction goals.

Skills

Customer service

Leadership

Communication

Merchandising

Training

Tools

POS system

Job description

Marshalls in Covington, WA is hiring for a store role focused on delivering exceptional customer service and leading front-end operations. You will supervise Associates, manage POS coverage, and promote loyalty programs while upholding store standards.

The position requires leadership experience, merchandising knowledge, and strong communication. Flexible scheduling, including nights and weekends, is expected. Competitive hourly pay and comprehensive benefits are offered.